• Do you have any refurbs that support Windows 11? Or What is oldest model that does support Windows 11?

  Yes, we have a variety of models that supports Windows 11 Pro. The oldest models: CF-31 MK5, CF-54 Mk1, FZ-G1 MK4Few readers

• My "..." is not working. What do I do?

  If any device is not working in Windows, please try updating or re-installing the drivers through this Microsoft support page: https://support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6Few readers

• My 4G LTE is not working

  Please make sure that your SIM card is active from the carrier company, and is inserted properly into the machine. If you determine from FAQ 8 that your 4G LTE card is MC7355, follow these steps: Please download the driver from the link below, click on "MC7355 Driver and FW Build 4368". Follow the installation steps and let it update. It will take some time until the update finishes, then restart the unit and try to connect again. https://na.panasonic.com/us/support/wireless-wan-drivers-sprFew readers

• How do I use the GPS with the 4G LTE card?

  Verify that 4G Module is enabled and active: Turn on the machine and press F2 repeatedly (for tablets press A2 or touch the upper left corner on the screen). Once in Bios, go to Advanced Tab, select wireless configuration, and verify WWAN is set to enabled. Go to Exit, Select Save values and reboot, then press Enter twice (for tablets press Windows button twice). Boot to Windows. Open device manager, you can do this by typing in the bottom left search bar "device managerFew readers

• How to downgrade a pre-installed Windows 11 to Windows 10 on FZ-55?

  Open Settings app on your Windows 11, go to System Recovery. Under Recovery options, click Go back. Follow on-screen prompts. Note: You can only downgrade to Windows 10 within the 10 days of your upgrade. After this time, you will need to perform a clean windows 10 installation.Few readers

• My keyboard keys are not displaying the correct character

  This issue can be caused by two issues. If the keys I-O-P- -K-L-;-,-.-/ are displaying numbers, please press the NUM LOCK button on the right side of the keyboard. If using the shift + 1 / shift + 2 / shift + 3 etc is not showing the correct characters, you will need to set your keyboard language, as most likely it has been changed and does not match up with the keyboard you currently have. Below are instructions on how to do this. Go to the bottom left search bar and type "Control Panel".Few readers

• My computer is acting slow. What do I do?

  Please check the following information in order to determine why your machine is running slower than expected: Left click the search bar at the bottom left of the screen. Type "Task Manager" and open the program. At the top row, you will see CPU percentage and Memory percentage. Whichever percentage is higher, left click and it will sort by what is using the most memory / CPU. The top programs are what is using the most of that resource. You can also limit what programs are beiFew readers

• How do I know what type of 4G LTE card I have?

  If your processor is i5 3rd Generation or below, typically your 4G LTE card module will be of the following: MC7355 - Multicarrier. MC7750 - Verizon only. If your processor is i5 4th Generation or above, typically your 4G LTE card module will be multicarrier. You can check in the device manager in Windows to verify the model of your WWAN card.Few readers

• My serial port is not working.

  Sometimes we disable the serial port in the BIOS because the drivers can interfere with the GPS module. Please check if it is disabled in the BIOS using the below steps. If it is enabled, please let us know so that we can assist further. Hard shut the unit down by holding the power button for at least 10-15 seconds. Turn the unit back on, and quickly press F2 or tap the top left corner of the screen in order to access the BIOS of the unit. Once in the BIOS, navigate along the top tabsFew readers

• My mouse cursor is glitching erratically on the screen! What do I do?

  Disable the GPS in the BIOS of the unit with the following steps: Hard shut the unit down by holding the power button for at least 10-15 seconds. Turn the unit back on, and quickly press F2 or tap the top left corner of the screen in order to access the BIOS of the unit. Once in the BIOS, navigate along the top tabs until you reach the label "Advanced". On this screen, select the option "Serial Port Settings". Find the port labelled GPS, and change it from Auto to Disabled. If yFew readers

• How do I get the IMEI number of my LTE card / device?

  To access the IMEI number, type in the search bar “cmd” and press enter to open a command prompt. Type this command into the command prompt and press enter: netsh mbn sh interface The IMEI number will be shown in the command box.Few readers

• My CF-C2 is not turning on

  This is a very common problem with the CF-C2 design from Panasonic, and can be fixed very simply. Please follow the below steps. Please note that it may take somewhere between 2-5 attempts of this process repeated before the machine will turn on. Once resolved, the machine can be used normally once again. Turn off the machine and unplug the AC adapter. Remove the battery using the battery latch on the bottom, and slide the battery out. Hold down the power button for 15-30 seconds to reFew readers

• Upgrade from Windows 7 to Windows 10

  Download the Media Creation Tool from Microsoft website: Windows 10 installer Run the software and follow the on-screen instructions until you reach the section titled “What do you want to do?” Choose “Upgrade this PC now” and next the on-screen instructions until the computer restarts. When Windows 10 is ready to install, you’ll see a recap of what you’ve chosen, and what will be kept through the upgrade. Select Change whatFew readers

• How do I boot from USB recovery?

  Please note that this will reset all data on the machine. Anything on the hard drive will be deleted. Hard shut down the machine by holding the power button for 10-15 seconds until there are no lights on. Insert the USB recovery that we have provided for you, or that you have created. Turn on the machine and press F2 continuously (For tablets press A2 or touch continuously at upper left side of the screen). Once in BIOS setup, select Exit Tab. Select USB (named as general USB FLASHFew readers