Question 1

What is your cancellation policy?

Accepted Answer

Orders can only be canceled prior to shipment. Please note that we dispatch orders within 24 hours of purchase.

Please email our team with your cancellation request as soon as possible at support@ruggedbooks.com.

Orders canceled after placement will incur a 5% cancellation fee based on the total order value. This fee covers the processing costs, as we begin preparing the unit immediately after the order is confirmed.

Question 2

How do I cancel my order?

Accepted Answer

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at +1-888-585-5388. Please include your order number and the reason for cancellation.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Orders canceled after placement will incur a 5% cancellation fee based on the total order value. This fee covers the processing costs, as we begin preparing the unit immediately after the order is confirmed.

Question 3

Do you offer expedited shipping?

Accepted Answer

Yes, we do offer expedited shipping for United States and Canada.

Please keep in mind that the order processing can take up to 24 hours.

Question 4

Do you have any refurbs that support Windows 11? Or What is oldest model that does support Windows 11?

Accepted Answer

Yes, we have a variety of models that supports Windows 11 Pro.

The oldest models: CF-31 MK5, CF-54 Mk1, FZ-G1 MK4

Question 5

What's your return policy?

Accepted Answer

Returns must be initiated within 30 days of receiving your order. Which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ruggedbooks.com. Please note that returns will need to be sent to the following address:

303 Townline Road Unit 2, Niagara-on-the-Lake ON, L0S 1J0, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for the following:

Paying restocking fees of 15% to 20%.
Customs & import fees
Shipping fees

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note that there are exceptions to our re

Question 6

My "..." is not working. What do I do?

Accepted Answer

If any device is not working in Windows, please try updating or re-installing the drivers through this Microsoft support page:

https://support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

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